The Five Star Award Program

Gavin Ekstrom, a Citywide Home Loans senior area branch manager in Denver, Colorado, is a professional mortgage lender with over 20 years of experience in the industry. In 2013, the market research company Five Star Professional recognized Gavin Ekstrom with its Five Star Award.

Bestowed on professionals in over 45 fields, the Five Star Award recognizes individuals who establish a trend of providing their clients quality services. The Five Star company also helps to facilitate further business for award winners by listing them on its website and in a special advertising section in city and regional magazines. In order to select recipients, the organization partners with a vast assortment of magazines and employs a research team to conduct thorough research on professionals in each market.

Due to Five Star’s selectivity, only a small percentage of professionals in any given market will receive a Five Star Award. To select award winners in the mortgage and auto insurance industries, Five Star partnered with more than 5,200 magazines and contacted industry experts, clients, and peers to profile candidate professionals. Surveyed individuals then rated them according to a set of criteria that focused on client satisfaction and service quality. Only 7 percent of professionals in the mortgage and insurance industry made the final list of candidates to receive a Five Star Award.

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